Delivery Policy

Last updated: August 27, 2026

This policy explains how users request physical delivery from their product holdings.

Delivery request

  • Users can request delivery only from product quantity they already own.
  • The requested delivery quantity is reserved immediately and cannot be sold while processing.
  • Delivery requests use the saved delivery phone and address from the user account profile.

Admin processing

  • A new delivery request starts with processing status.
  • Admin can mark the request as processed after handling the delivery.
  • Admin can reject the request and release the reserved quantity back to the user holding.

Address responsibility

Users should keep their delivery phone and address accurate from the Account Details page. Incorrect address information may delay delivery.

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